Solstar Terms & Conditions

These terms govern the purchase or rental of equipment and/or services.

AGREEMENT: Usage of equipment and/or services signifies acceptance of Solstar Terms and Conditions.

SERVICE: Solstar shall provide Equipment and/or Services to the Customer upon acceptance of a Customer’s subscription or rental order. All orders are subject to Solstar’s approval.

SERVICE RULES: Service and Equipment may not be used for any unlawful, fraudulent or abusive purpose and must be used as required by all applicable laws. The Customer is prohibited from storing, distributing or transmitting any unlawful material through Solstar’s services.

SERVICE AVAILABILITY: Services are available exclusively within the current operating range of our service provider’s (the “Supplier”) territory. Refer to www.solstarspace.com for details on territories where Services are available under the Customer’s selected service plan (the “Service Plan”).

LIABILITY REGARDING SERVICE: Solstar assumes no responsibility for any damage, loss of property, opportunity or earnings, personal injury, death or any other loss whatsoever resulting from the Customer’s use of Services and Equipment. This limitation applies to acts or omissions of Solstar, its Suppliers, Agents, Employees and all persons for whom it may be responsible. Solstar does not guarantee the provision, quality and consistency of the Services as provided by our Carriers and is furthermore not responsible for any interruptions, delays, inconsistencies or failures of the network or security breaches regardless of the source of any such problem including, but notwithstanding, Solstar’s own fault or negligence.

OPERATING PROCEDURES: Customers shall follow the procedures outlined in the instruction manual(s) supplied by Solstar, as well as those instructions provided by the Suppliers of Services and Equipment to Solstar. Solstar shall bear no responsibility for failure of Customers to use the Services/ Equipment in accordance with the said instructions.

SUPPORT: Solstar will only provide technical support for our own products and services. Solstar will not provide technical support for Third Party products or services that work in conjunction with our products and services.

DELIVERY: Solstar will use reasonable efforts to deliver the Equipment by the requested delivery time but it shall not incur any liability to the Customer in the event of any delay caused by Force Majeure or other circumstances beyond its control. The Customer will accept the Equipment when delivered on or before the delivery time and if for any reason the Customer fails to accept the Equipment when delivered on or before such date the Customer shall nevertheless be liable for the stated charge in full.

CONDITIONS OF OTHER CONTRACTS: The obligations of Solstar and the terms of services and sales under these Terms & Conditions are subject to the terms of the agreements under which Solstar purchases the Services and Equipment from Suppliers (each an “Other Contract”). To the extent fulfillment of any obligations under these Terms & Conditions is not possible or permissible under an Other Contract, the Other Contract shall prevail and such obligation shall be suspended or modified to the extent required by the Other Contract.

TERMINATION: Solstar may terminate this Agreement at any time without notice if it suspects any violation of any term or condition of this Agreement, if payment has not been made. The Customer shall be responsible for all charges outstanding at the time of termination. Solstar may also terminate Services in the event that another Contract for purchase of Service and/or Equipment expires or is terminated, provided that termination of the Services shall only be with respect to the Service provided pursuant to that Other Contract.

CONFIDENTIALITY: Information provided by the Customer herein will not be publicized by Solstar without the Customer’s prior permission unless it is: 1) Used in assessing credit performance or regarding collection of overdue payment; 2) Supplied to the commissioning entity or Supplier provided that the information is to be used for the provision of Services and disclosure is made on a confidential basis, or; 3) Provided to a law enforcement or investigative agency in connection with suspected unlawful activities or in the case that the Customer has provided false or misleading information to Solstar. By placing an order with Solstar you agree that Solstar has permission to provide order information to other companies to fulfill your request for a product or service, such as a shipping company, credit card processing company, or service partner. (Without your consent, these companies do not have the right to use the personally identifiable information we provide to them beyond what is necessary to assist us.) For more details on how your personal information may be used, please refer to our privacy policy.


All charges will be in accordance with Solstar’s current rate schedule for the selected rate plan at the time of use. Solstar reserves the right to modify and/or add rates and charges from time to time, including loyalty rewards, without prior notice to the Customer.

The Customer is charged a pre-payment at the time their order is shipped which includes the first month’s subscription charge, prorated charges (if applicable), any hardware charges and applicable taxes. Solstar bills monthly subscription fees in advance. The pre-payment charged at the time of shipping will be deducted from the first invoice.

All applicable taxes shall be added to the usage and rental/purchase price, unless the Customer provides an executed resale exemption certificate to establish exempt status as a reseller of Equipment and/or Services which meets and satisfies the requirements of the levying tax authority in question.

All credit card payments will be processed as the order is being procured. If the Customer has furnished a credit card number for the payment of charges under this Agreement, then the Customer represents that he or she is an authorized signer on the account of such credit card.

The Customer shall inform Solstar of any disputes or disagreements with invoiced charges within 30 days of the date of invoice. Thereafter, the Customer shall be deemed to have waived its right to dispute charges. A copy of the invoice outlining all charges shall be mailed or made available online to the Customer. In addition, the Customer agrees to assume personal responsibility for all payments due in consideration of this Agreement.

Should customers have concerns about their service performance, the customer must formally contact Solstar Technical Support or Customer Care regarding the issue during their travels. In situations where the service is deemed not to have worked during travels, Solstar will be unable to provide compensation, if Solstar was not given the opportunity to troubleshoot and resolve issues during the service period.

All prices quoted are in US currency.

LOSS/THEFT/DAMAGE/FRAUD: The Customer must notify Solstar immediately regarding lost, stolen, or damaged Equipment / SIM Card if the Customer suspects or should reasonably suspect that the Equipment / SIM Card is being used in an unlawful or fraudulent manner. The Customer is responsible for all charges incurred up until the time of said notification. Solstar requires evidence of alleged loss or theft in the form of a police report. Upon said notification, or if Solstar suspects any wrongdoing, Solstar will terminate or suspend the Services. The Customer is prohibited from utilizing Solstar’s services to compromise the security of or tamper with Solstar’s system of resources or accounts on any of Solstar’s computers, routers, terminal servers, modems, or any other equipment at Solstar or any other site. Use or distribution of tools designed for compromising security is prohibited. The Customer agrees to provide reasonable co-operation in any investigation of unlawful use of Services or Equipment. If Loss/Theft/Damage Protection is not purchased, the customer will be charged the full replacement value for any missing or damaged equipment.

ABANDONED PROPERTY: Any device or item sent to Solstar Satellite Communication is considered abandoned and will be disposed of by Solstar if the customer does not respond to a repair estimate, buyback offer, return request or payment invoice within 180 days. This applies to items sent in for repair or returned with a rental phone.

CANCELLATION OF ORDERS: An administration fee may apply if an order is cancelled; any shipping charges incurred will be charged to the customer. There is no refund for prepaid cards. Solstar is not responsible for recipient not being available to receive delivery, incorrect addresses, phone numbers, or insufficient delivery information placed on the initial order. All subscription cancellation requests must be sent in writing to stephen@solstar.net. Month-to-month subscriptions that are cancelled are charged until the end of the bill cycle.

WARRANTIES: Duration and scope of included warranties on Equipment are limited to the manufacturer’s warranty unless additional coverage plans are purchased. Please refer to the Manufacturer’s warranty documents for details. Solstar provides no warranties with respect to Services.

ADDITIONAL POLICIES: A full copy of these terms and conditions can be obtained by contacting Solstar Customer Care at +1 505 255-2499. Solstar reserves the right to modify the Solstar Terms and Conditions at any time. Notice of modifications to these Terms and Conditions may be given to Customer by posting such changes to the Solstar website located at www.solstarspace.com, by electronic mail or by conventional mail.